2/28/2024 0 Comments People customer service…Improving customer retention by 5% can result in a profit increase of 25%. Key word here is “working.” Improving customer service is an ongoing effort. … 84% of organizations working to improve customer service report an increase in revenue. It’s also incredibly good for your ecommerce company’s bottom-line. Great customer service is good for the bottom-lineĬustomer service is about much more than making customers feel good. Here’s why customer service is so important: 1. Today’s customers not only want great service, but they’ve come to expect it. Investing in customer service is important because it can help you create better relationships with your customers, which leads to happier customers who stay loyal and spread the word.Įxceptional customer service can do wonders for your reputation, separating you from competitors and putting you in a league of your own. Need more proof? Today, we’re sharing 10 reasons why customer service is so important. ![]() In fact, it can make or break your online store. It’s an important part of the overall customer experience. Company leaders know they need to provide service, but they see this as a “cost of doing business” rather than an opportunity to delight customers, make connections, and ultimately increase revenue.Ĭustomer service is not just a cost of doing a business. Providing customer support can take up a lot of time and energy, which is why traditional customer service is often seen as a cost center. That’s why focusing on customer service is so important. When customer service is prioritized, companies enjoy a ton of benefits: more loyal customers, more positive reviews, and more revenue. They’re on the front lines, representing your brand, fixing problems, and building positive relationships. ![]() ![]() If you’re serious about building a thriving ecommerce business, you’ll have to dedicate time and attention to customer service.Īfter all, customer service teams interact with customers over helpdesk tools or email every day. Your customers are essential to your business’s longterm health
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |